Frequently asked questions

PawGuest is a home-stay platform that connects cat and dog owners with identity-verified Pet Sitters who host pets in their own homes.

We currently offer home stays for cats and dogs. Each Pet Sitter states which species and how many pets they accept.

Yes. Signing up, searching and asking questions are free.

Ask your question on the listing page. For your safety, phone numbers, e-mail and addresses can only be shared after payment is confirmed; they are then shown automatically.

Yes, up to the number the Pet Sitter accepts. Pet Sitters may offer discounts for the second and further pets.

After the stay is completed, within 30 days of check-out, from your reservation page.

Activate the Pet Sitter role, accept the agreements, upload your identity and residence documents and create your listing. It goes live after our review.

Earnings from completed stays are sent weekly to your verified IBAN. Follow your statement on the Earnings & payouts page.

No. You can decline with a reason or propose other check-in/out times. Cancelling a confirmed booking may lead to a penalty.

After the Pet Sitter approves your request you pay by credit or debit card on PayTR’s secure page. PawGuest never stores your card details.

The refund depends on how long before check-in you cancel. Before paying you see, in TL, how much you would get back up to each date. If the Pet Sitter cancels, you get a full refund.

Usually within 2–10 business days, depending on your bank. You can follow it in your payment history.

Pet Sitters verify their phone by SMS; our team reviews their identity and residence documents. Listings of unverified Pet Sitters are not published.

Call our customer service or use the contact form with your reservation code. Disputes are resolved by our customer service under the agreement rules.